Senior Business Solutions Analyst

Location: Chicago, IL

Type: Full Time

Min. Experience: Mid Level

For over 20 years Gorilla Group has been devising, creating, and implementing end-to-end ecommerce solutions. We’re a client-driven culture, looking for resourceful, motivated, and talented individuals to help us exceed our client’s expectations at every turn. We offer a challenging and rewarding environment where you’ll have the opportunity to work with leading brands, collaborate with some of the brightest people in the industry, and share in our mutual success. This includes benefits that are so competitive they may challenge you to a race.

What you’ll be doing:

  • Define eCommerce solutions for standard eCommerce platform implementations balancing stakeholder needs, usability, performance, platform capabilities, and budget. Drive functional requirements documentation throughout the lifecycle. Define and manage high-level scope.
  • Lead dynamic & interactive requirements gathering sessions with stakeholders throughout the enterprise. Leverage findings and recommendations from Analytics, User Experience, and Development teams. Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Support QA and UAT efforts.
  • Support senior staff in defining and documenting customized platform implementations.
  • Manage the migration /development of the client product catalog.
  • Develop and lead training to clients on eCommerce standard and customized platform functionality.
  • Serve as a subject matter expert throughout the organization on eCommerce platform questions and troubleshooting efforts
  • Assist the Business Solutions team with defining best practices for eCommerce solutions and providing feedback on proposed solutions.
  • Improve Gorilla offerings, processes, methodologies, and support business development efforts.

You should bring to the table:

  • 4+ years of full lifecycle project experience using various SDLC methodologies, Agile preferred.
  • Served as a business analyst on engagements /projects. Consulting experience preferred.
  • Understanding of how to interpret customer business needs and translate those needs into requirements
  • Experience writing functional specifications, user stories, process flows, etc.
  • Self-motivated learner
  • Excellent  attention to detail, critical thinking and creative problem solving
  • Experience with major eCommerce platforms preferred, including but not limited to Magento and hybris.
  • Familiarity with JIRA, Confluence  preferred.
  • Bachelor’s degree.
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